DV188 Privacy Policy – Data Protection for Malaysian Members

DV188 (referred to as "dv188", "we" or "the platform" in this document) is an online casino and betting platform operating under the domain dv188-jit.com, serving members in Malaysia. We offer a wide range of services including slots, Live Casino, Malaysia Super League and EPL Sports Betting, e-sports betting, roulette and poker.

In operating this platform, dv188 collects certain personal information from our members. We understand that entrusting your personal data to any online platform requires a great deal of confidence — and we do not take that responsibility lightly.

This Privacy Policy clearly sets out: what information we collect, how it is used, who it may be shared with (and who it will never be shared with), how long it is retained, and what rights you hold as the owner of that data. We have written this policy in plain language because we want every dv188 member across Malaysia – from Kuala Lumpur, Penang, Johor Bahru, Kota Kinabalu to Kuching – to truly understand how their data is handled.

Dv188 collects personal information through several different channels — during registration, during platform use, and automatically via browser technologies. The following are the categories of information we collect:

a) Registration Information (Provided Directly by You)

• Full name as stated on your identification document (MyKad or passport)
• An active Malaysian phone number
• Valid email address
• Date of birth for age verification (minimum age requirement: 18 years)
• The username you chose during registration

b) Financial Information (Transaction-Related)

• The account name of the eWallet or bank used for deposits and withdrawals (DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, Maybank2u, CIMB Clicks)
• Deposit and withdrawal transaction reference numbers
• Deposit and withdrawal history in Malaysian Ringgit (RM)
• Note: dv188 does not store your full bank account number or internet banking login credentials

c) Platform Usage Information (Collected Automatically)

• Game history – games played, bets placed, wins and losses
• IP address of the device used to access the dv188 platform
• Device type, operating system, and web browser
• Login and logout date and time
• Cookie and browser session data (explained further in Section 6)

d) Identity Verification Information (KYC – Where Required)

• MyKad or passport copy for identity verification on withdrawals above a certain threshold
• Other supporting documents that may be requested by the dv188 compliance team

Every piece of information dv188 collects has a clear and legitimate purpose. We do not gather data merely for the sake of it. The following are the primary purposes for which dv188 members' personal information is used:

• Account management – create, verify, and maintain your dv188 account, including password resets and two-factor authentication
• Transaction processing – process deposits via DuitNow, Touch 'n Go, GrabPay, Boost, ShopeePay and FPX, as well as withdrawal of winnings in Malaysian Ringgit (MYR)
• Eligibility verification – verifies that you meet the minimum age requirement (18 years old) and other eligibility criteria for using the dv188 platform
• Service provision – gives you access to slots, Live Casino, Sports Betting, e-sports, roulette, poker and all other products on dv188
• Customer support – identify you when you contact dv188 support and resolve issues more effectively
• Security & fraud prevention – detecting suspicious activity and preventing fraud, money laundering, and platform abuse
• Legal compliance – fulfil compliance requirements from relevant regulatory and law enforcement bodies
• Service communications – sending important account-related notices, terms updates, or security information via email or SMS
• Platform improvements – analyses aggregated (not individual) usage patterns to improve the performance, design and functionality of the dv188 platform
• Promotional communications – notify you of relevant dv188 bonuses, promotions and offers — but only if you have not withdrawn consent to receive such communications

This is the most important section for every dv188 member to understand. We know that the primary concern for many users of online platforms is the question: "Will my data be sold or shared with others?" Our short answer is: No, dv188 does not sell members' personal data to any party for marketing purposes.

However, there are limited situations where dv188 is required to share members' personal information with certain parties for legitimate operational purposes:

a) Technical Service Providers (Data Processors)

Dv188 works with certain third-party service providers to help run platform operations — such as payment processing, server hosting and anti-fraud systems. These providers may only use the shared data for the purposes specified in the binding data protection agreements we hold with them. They are not permitted to use the data for any other purpose.

b) Licensed Game Providers

Game providers such as Evolution Gaming and Pragmatic Play Live operating within the dv188 platform may receive technical data necessary to ensure games function correctly. This data is limited to game session information and does not include more sensitive personal financial details.

c) Legal Requirements & Regulatory Authorities

Dv188 may be required to disclose member personal information to relevant authorities — such as the police, courts or regulatory bodies — when mandated by law or a valid court order. In such cases, we will endeavour to notify the member concerned (where legally permitted) before any disclosure is made.

d) Security Safeguards

In cases where there is a serious threat to an individual's safety or to prevent significant fraud, dv188 reserves the right to share relevant information with the appropriate parties.

Dv188 takes its investment in security infrastructure seriously to ensure our members' personal data is protected at every level. Key security measures we employ include:

• 256-bit SSL Encryption – all communication between your browser or app and the dv188 servers is encrypted using TLS/SSL 256-bit. This means that even if someone were to intercept your network traffic, the captured data would be unreadable without the encryption key.
• Secure password storage – your dv188 account password is never stored in plain text. We use strong cryptographic hashing, meaning that even in the event of a database exposure, your original password cannot be recovered.
• Internal access controls – only specific dv188 staff with a legitimate operational need are permitted to access member data. This access is monitored, audited, and restricted to only the level of information required.
• 24/7 Security Monitoring – the dv188 system is continuously monitored to detect any unauthorised access attempts, unusual account activity, or other security threats.
• Two-factor authentication (2FA) – dv188 supports two-factor authentication for an added layer of security on your account login.
• Regular security assessments – the dv188 platform undergoes regular security assessments and penetration testing by independent parties to identify and address any potential vulnerabilities.

The dv188 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small data files stored in your browser when you visit the dv188 website.

Types of cookies dv188 uses:

• Session cookies (required) – maintains your logged-in status while you use the dv188 platform. Without this cookie, you would need to log in again each time you navigate to a new page. This cookie is automatically deleted when you close your browser.
• Preference cookies – stores your preferences such as display language and interface settings so dv188 can recognise your choices on your next visit.
• Analytics cookies – collects aggregated, anonymised information about how visitors use the dv188 platform — such as which pages are visited most frequently and how long sessions last. This data helps us improve the platform.
• Security cookies – helps detect and prevent fraudulent activity and protects your account from unauthorised access.

You can manage and delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the dv188 platform — in particular, session cookies required to maintain your logged-in status.

Dv188 member personal data is stored on secure servers. Retention periods vary depending on the type of information and the relevant operational or legal requirements:

• Active account data – retained for the duration your account is active and for a reasonable period after account closure for compliance purposes
• Financial transaction records – retained for a minimum of 5 years in accordance with international financial compliance requirements
• Security activity log – retained for a minimum of 2 years for security investigation purposes if required
• Support communication records – retained for 3 years for reference and service improvement purposes

When data is no longer needed and there is no legal requirement to retain it, dv188 will securely delete or anonymise that data using appropriate methods.

As an internationally operating online platform, member personal data may be stored or processed across different locations. In all cases, dv188 ensures that an equivalent standard of data protection is applied regardless of where the data is stored, in line with international data protection standards.

As a dv188 member and the owner of your personal data, you have the following rights, which dv188 is committed to respecting and facilitating:

• Right to access – you may request a copy of the personal information dv188 holds about you. This request will be processed within 30 working days.
• Right to rectification – if you find that any information in your dv188 account is inaccurate or out of date, you have the right to request an immediate correction.
• Right to erasure – under certain circumstances, you may request that dv188 delete your personal data. Such requests are subject to legally mandated retention requirements – for example, financial transaction records may need to be retained for a specified period regardless of any deletion request.
• Right to restrict processing – you may ask dv188 to restrict how we use your data in certain circumstances, such as when the accuracy of the data is in dispute.
• Right to object – you have the right to object to the processing of your personal data for specific purposes, including direct marketing communications.
• Right to data portability – you may request your personal data in a machine-readable format for transfer to another platform.
• Right to withdraw consent – where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the validity of any processing that took place prior to that point.

To exercise any of the above rights, contact the dv188 support team by email at support@dv188-jit.com or via live chat. Requests will be processed within a reasonable timeframe, and we may require identity verification before any action is taken.

The dv188 platform is strictly limited to individuals aged 18 and above. dv188 does not collect, store, or process any personal information from individuals under the age of 18.

Should dv188 discover that personal information belonging to a minor has been collected without our knowledge — whether due to age misrepresentation during registration or any other reason — we will take immediate steps to:

• Suspending the account in question immediately
• Immediately delete all associated personal data
• Returning any existing balance (where applicable) via an appropriate method

If you are a parent or guardian who believes your child has registered a dv188 account without your permission, please contact us immediately at support@dv188-jit.com. We will treat this matter with the highest priority.

The dv188 platform may contain links to third-party websites or services in certain contexts. dv188 is not responsible for the privacy practices or content of those external websites. This Privacy Policy applies solely to the dv188 platform and does not cover any other websites or services.

We encourage you to read the privacy policy of any third-party website you visit, including game providers, payment service providers such as Touch 'n Go or GrabPay, and any other sites you access via links on the dv188 platform.

Dv188 reserves the right to update or amend this Privacy Policy at any time when necessary – for example, when there are changes to how we handle data, changes to applicable data protection laws, or when we introduce new products and services.

When material changes are made to this Privacy Policy, dv188 will:

• Updating the "Updated" date shown at the top of this page
• Sending email notices to all active members regarding significant changes
• Displaying a clear notice on the dv188 platform for a period of no less than 14 days

Continued use of the dv188 platform after any amendments are published will be considered acceptance of the updated policy. We encourage you to review this page periodically to stay informed of the latest version of the dv188 Privacy Policy.

If you have any questions, concerns or complaints regarding this Privacy Policy or how dv188 handles your personal data, please do not hesitate to contact us:

• Email: support@dv188-jit.com
• Live Chat: Available on the dv188 platform, 24 hours a day, 7 days a week
• Service language: Bahasa Malaysia and English
• Response time: Privacy-related enquiries will be responded to within 2 to 5 business days

For data rights requests (access, correction or deletion), please clearly state your dv188 account username and the nature of your request in your email. The dv188 team will process your request in accordance with established procedures and keep you informed of the next steps.